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Tour Departure Locations & Cancellation Policies

Group Carriage Tour Departure Location

The Cemetery and French Quarter Carriage Tour and The History and Haunts Carriage Tour depart from Jackson Square, located at 700 Decatur Street. Tickets must be purchased in advance to guarantee your seat on the carriage. Upon purchasing your tickets, you will receive an email and detailed tour instructions. All ticket holders must first check in with the Royal carriages Supervisor who will then place you on the correct carriage. Boarding may take up to 20 minutes on all group carriages. 

Weather Policy

Royal Carriages will still be conducting carriage tours and walking tours in rainy weather. All of our carriages to have tops. may cancel a tour due to inclement weather such as severe lightning storms. Customers will be notified as soon as possible and given the options to receive a full refund or reschedule for a later time or date.

Emergency Weather Cancellations

Royal Carriages will still be conducting carriage tours and walking tours in rainy weather. All of our carriages to have tops. may cancel a tour due to inclement weather such as severe lightning storms. Customers will be notified as soon as possible and given the options to receive a full refund or reschedule for a later time or date.

Refund Policy

 Royal Carriages understands that plans may change, and that flexibility is appreciated by our guests. To
make your booking process as stress-free as possible, we are pleased to offer the following change and
cancellation policies:

  •  Reservations may be canceled at least 48 hours prior to the tour time to receive a full refund.
  •  Reservations may be rescheduled for another time and/or date, based upon availability, with at least two hours, advanced notice. 
  • Reservations not canceled or rescheduled as indicated above will be considered as a ‘no-show’ and will not be changed or refunded. 

To change or cancel an existing reservation, please contact our office via telephone at (504) 943-8820
between 9:00 am and 7:00 pm, Monday through Friday. If there is not an immediate answer, please leave a message and your call will be returned as
quickly as possible. Email communication is strongly discouraged due to the time-sensitive nature of changes and cancellations. 

Private Carriage Tours Departure Location 

All Ride Royal VIP Private Carriages are boarded at 700 Decatur St.  Your mule-drawn carriage will be parked along the iron fence of Jackson Square and your carriage driver will be ready to assist you.

Discounts 

US Veterans can receive a 20% off with Military ID. Other discounts can be found in local advertising and cannot be combined with any other discount. 

Smoking & Alcohol 


While we do allow passengers the opportunity to enjoy their adult beverage during a carriage tour, in the interest of customer safety, intoxicated passengers will not be tolerated. Smoking is not allowed on group carriage tours. 

Children & Pets

Children 4 and under are exempt from tickets. Royal Carriages On-Site Supervisor is available to watch strollers that are unable to fit on the carriage. 

While our carriages are pet-friendly, we allow only small lapdogs to ride group carriage tours. 

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We spent a wonderful hour in the company of Kim & the lovely Stanley. We paid $40 per person for a historical and cemetery tour of the St Louis Cemetery. Kim was very knowledgeable about the area and we really enjoyed our tour. So glad we did this as we nearly didn't bother after asking ourselves, do we really want to spend 30 mins of our holiday walking around a cemetery? However it turned out to be really interesting and something we will always remember about New Orleans.

Trip Advisor Member: Claire L of Derby, United Kingdom

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